How can we help you?

We’re always on hand to help with any issues you have, whether you would like to ask us something or you’ve bought something from our store.
To save you time, we have made a list of the most popular questions our customers ask.

How long will it take to receive my items?

You should expect to receive your item within 2-3 working days after the team has marked your order as dispatched.

How do I know if my order has been received?

You should receive an order confirmation via email when we have processed your order, and a second email when it is dispatched. You can track your order progress online from the “orders history” page.

I would like to return an item?

Due to the products we sell, we’re unable to offer a return policy. If you would like to return a non food item please contact us by clicking here. One of our team will get back to you on how to return your item to us.

Can I use The Candy Guys if I live outside of the UK?

Yes, we do! Before you place an order please contact us so we can discuss your order!

Further Support & FAQs

Order Status Questions

How do I pay for my items?

In order to complete a purchase on The Candy Guys, you will need to have a registered Credit or Debit card. We accept all major UK credit/debit cards. You can also choose to pay your order with PayPal, or Clearpay.

Can I cancel my order?

Once the order has been marked dispatched, we won’t be able to cancel your order.  If the order has not yet reached the dispatched stage, we can cancel the order for you. Should you wish to do this please click here to email us.

Do you accept order over the phone?

Unfortunately, we are unable to take payment for orders over the phone at this time. We are looking into this option but at the moment you can only place your order online.

General Questions

Do you offer discount codes?

Yes, we do! We offer a range of offers and discount across our store. Look out for them on our website. Don’t forget if you are a new customer you can get 10% off your first order!

Do you run competition?

Yes, we love running competitions! We always looking to give free stuff to our customers. Keep an eye out and follow our social media pages for any upcoming competitions.

Like us on Facebook

How do I register?

Firstly, you will need an email address you can use to open an account with us. Once you have an email address just click on ‘my account’ in the top right-hand corner and click sign up

Payment Questions

What is your return policy?

Due to the products we sell, we’re unable to offer a return policy. If you would like to return a non food item please contact us by clicking here. One of our team will get back to you on how to return your item to us.

 

I have returned my item. When will I receive my refund.

Your return will be processed as soon as it has been received back at our warehouse. We will email you when we receive your return.

How will I be refunded?

All refunds will be processed back to the original payment method used to purchase the item. If you would like to purchase another item we can offer a gift voucher to be used on your next order.

Need more help?

If you cant find the answer to your question on our FAQ page, please drop us a message.

Ask us a Question?